Using and Sharing the Information We Collect
Legal Bases for Using Your Personal Information
Links to Other Websites
Your Rights Regarding Your Personal Information
Right to Unsubscribe
How Long Your Personal Information Will Be Retained
Our Data Protection Officer
Thank you for visiting this online portal, website or mobile application, which is owned and operated by a subsidiary or affiliate of Zimmer Biomet Holdings, Inc. (including Zimmer, Inc. and Biomet, Inc., collectively “Zimmer Biomet,” “we,” “our,” or “us”). The Zimmer Biomet subsidiary or affiliate who owns and operates the online portal, website or mobile application that you are visiting is, where applicable, the data controller responsible for the collection and use of Personal Information. Its contact details can be found in the Contact Us section at the end of this policy. Zimmer Biomet is a leader in musculoskeletal healthcare. Our purpose is to restore mobility, alleviate pain and improve the quality of life for patients around the world.
If you upload or post patient information (for example, health or treatment information including x-rays or medical images that relate to an individual) to one of our Websites (for example, if you are a healthcare professional, hospital, medical scanning facility or similar health care provider or one of their representatives that is a Zimmer Biomet customer or acting on behalf of a Zimmer Biomet customer), please note that you are responsible for obtaining any consent required under applicable laws from the relevant individual before uploading or posting the information. In addition, you are responsible for complying with all applicable privacy laws.
"Personal Information" (also referred to as “Personal Data” in some jurisdictions) is any information that can be used to identify an individual or that we can link directly to an individual, such as name, address, email address, telephone number or credit card number, as applicable. Personal Information, in some jurisdictions, can even include information that indirectly identifies a person – such as a unique number assigned to a patient by a medical facility or healthcare professional, even absent other identifying information. Health and treatment information pertaining to an identified or identifiable individual is a form of Personal Information that in this policy we call Special Personal Information ("Special Personal Information"). We will process any Special Personal Information and Personal Information collected through the Websites in accordance with applicable law and as explained in this Policy. If you do not want to provide us this information, please do not utilize these features of the Websites.
Examples of instances where we collect Personal Information, includes if you:
The information we collect is typically related to the product or service requested, such as name and contact details, the nature of the product or service requested, and related information so that we may fulfill requests and respond to them. For example, if you apply for a job with Zimmer Biomet through our website, the information collected will include your qualifications for the position, your education, applicable licenses or certifications, prior job history, references, and any other information that you choose to include about yourself.
We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations.
Occasionally, Zimmer Biomet may invite users to participate in a survey or poll, for example, to provide feedback on website content, services, or products. Responses will be anonymous unless users choose to provide contact details so that we can provide a user with additional information regarding the survey.
When you visit the Websites, we may also collect certain technical information relating to users, which your web browser automatically sends whenever you visit a website on the Internet or which is collected when you use a mobile application. Our servers automatically record this information, which may include Internet Protocol ("IP") address, browser type, browser language, device type, advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Google’s Ad ID (AAID)), the date and time of your request, and Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to visiting and after leaving our Websites. Depending on a user’s country and the specific information involved, this technical information may or may not be Personal Information.
Cookies and Similar Tools
Like many websites, we use "cookies," web beacons and other technologies on our Websites to help us serve users better, and to help us evaluate and improve the content or functions of our site. A cookie is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and, among other things, recognize you as a return visitor to our Websites. Web beacons are small pieces of code placed on our Websites that allow us to obtain information about website usage.
Common uses for cookies include:
If you prefer not to receive cookies from this Website set your browser to refuse all cookies from this and other websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possible that some portions of the Websites will not function properly or may perform more slowly if you choose to reject cookies. By using our Websites and not disabling cookies, you consent to their use. We may also provide additional options for your choices regarding cookies on the Websites.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. While we might engage in such tracking, our Websites do not support Do Not Track requests at this time.
Zimmer Biomet does not knowingly collect, maintain, disclose or otherwise process Personal Information from minors below the age of 16 in the country where the minor resides without the permission of such minor’s parents or legal guardians. This does not affect medical information about minors that a healthcare professional using one of our Websites may provide in connection with our healthcare professional-directed products or services Websites.
Combination of Data
We may combine any of the information we collect, whether Personal Information or not, with Personal Information such as demographic information (for example, age and gender) that we may obtain from third parties. These third parties include healthcare professionals, hospitals, medical scanning facilities or similar health care providers or one of their representatives who may use our Websites for patient-related products and services we make available to them in the course of their or our provision of treatment.
Zimmer Biomet uses the information we collect: to communicate with users, to provide our products and services to users, to customize or personalize content for users, to identify and authenticate users, to improve our products and services and the content on our Websites, to market to users, and for administrative purposes, system security, product development, and research. We may share the information we collect, including your Personal Information, among our affiliates, subsidiaries, and related companies as well as with third parties that assist us in providing the products or services that you requested or improve our marketing or administration. This includes companies that provide analytics to us about use of our Websites, so that we can evaluate use of our Websites and continue to improve our products, services and the content on our Websites. Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services).
To the extent that Personal Information and Special Personal Information is transferred out of the country where a user or other individual whose information is provided to us over the Websites lives, such as to Zimmer Biomet companies in other countries, including in the United States, there may be different standards that apply to how your data may be used and protected. Zimmer Biomet has put in place appropriate safeguards in accordance with applicable legal requirements to ensure that data is adequately safeguarded and protected irrespective of the country. This includes obtaining written assurances from third parties given access to your data so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by Zimmer Biomet. Should you wish to know more about how Personal Information and Special Personal Information is protected please contact email@example.com.
From time to time, we will provide aggregate statistics about our customers (including their customers), sales, online traffic patterns and related information to reputable third parties who help us improve our business and services, but these statistics do not include any personally identifying information. Anonymized or aggregated information may also be shared with third parties for other purposes, including the optimization of your web browsing experience and for reports on industry or company trends.
We also may use or disclose information to third parties such as law enforcement agencies and government authorities when we have a good faith belief that it is necessary in order to protect the legal rights, safety, and security of Zimmer Biomet, our affiliates, or our business partners; to respond to and resolve claims or complaints; to prevent fraud or for risk management purposes; and to comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity.
There are different legal bases that we rely on to use Personal Information, namely:
To the extent we offer any public or group forums on our Websites, such as newsfeeds, blogs, message boards or similar tools (“interactive features”), the posts or comments you make may be public and viewed by others. You should use care before posting information about yourself, including Personal Information, online. You acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit to interactive features over the Websites. We assume no obligation to remove Personal Information from postings on our Websites and you disclose any Personal Information in your postings at your own risk.
Our Websites may contain links to other websites that are not owned or operated by Zimmer Biomet, such as social media websites like Facebook, Twitter or through other mechanisms such as email. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites.
Consistent with applicable laws and requirements, Zimmer Biomet has put in place physical, electronic, and administrative safeguards to protect Personal Information from loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure, consistent with legal obligations and industry practices. We evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known. However, as is the case with all websites, we unfortunately are not able to guarantee security for data collected through our Websites.
If you are providing any Special Personal Information or sensitive personal information to us through our Websites, such as credit card details, please be sure that the computer you are using to do so has up-to-date anti-virus software in place, to minimize the risk of any access to the information before it reaches us.
Zimmer Biomet takes reasonable steps to ensure that Personal Data is accurate and up-to-date for the purposes for which it was collected. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate. You can also ask us to erase, restrict or port your Personal Information and you may tell us if you object to our use of your Personal Information. Consistent with legal requirements and limitations, Zimmer Biomet will comply with reasonable requests to obtain a copy of Personal Information that we hold about you. To exercise your rights, please write to us at firstname.lastname@example.org or Zimmer Biomet, Attn: Global Privacy Officer, P.O. Box 708, 1800 West Center Street, Warsaw, Indiana 46581-0708 USA. Please note that we will likely require additional information from you in order to honor the request.
If you are concerned about how your Personal Information is used, please email us or contact us at the address below. Alternatively you have a right to complain to your local data protection authority (if one exists in your country).
You may unsubscribe from our marketing or promotional emails. To do so, please email us at email@example.com or use the unsubscribe mechanism offered in our marketing emails. Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
If you are using an EU-focused service and have any questions regarding our Data Protection Officer or would like to get in contact with our Data Protection Officer directly please do so at: firstname.lastname@example.org or write to us at Zimmer Biomet, Attn: Global Privacy Officer, P.O. Box 708 1800, West Center Street, Warsaw, Indiana 46581-0708.
If you have any questions, please email us at email@example.com or write to us at Zimmer Biomet, Attn: Global Privacy Officer, P.O. Box 708 1800, West Center Street, Warsaw, Indiana 46581-0708.
Alternatively, you can contact Zimmer Biomet about a privacy related issue by phone, post or email as follows:
Email address / Fax
+61 2 9950 5400
AU Privacy Officer
Zimmer Pty Ltd
10 Narabang Way
Belrose, NSW, 2085
+64 9 925 5200
NZ Privacy Officer
210 Khyber Pass Rd
+91 124 4693500
India Privacy Officer
14th floor, Building No. 5B
DLF Cyber Terraces
DLF Cyber City, Gurgaon
122002, Haryana, India
+81 3 6402 6617
Japan Privacy Officer
15F, Sumitomo Fudosan Shibakoen Tower
11-1, Shibakoen 2-chome
+82 2 538 8111
Korea Privacy Officer
5F/6F, Ilsin B/D,
Yongsan-gu, Seoul 04418
+65 6854 7222
Data Protection Officer
Zimmer Pte Ltd
401 Commonwealth Drive, #06-03
Haw Par Technocentre